Shipping policy

Welcome to Pray.on! We are delighted that you’ve chosen our store for your pets. Below is important information regarding our shipping policy.

1. Delivery Time

• Standard delivery time: up to 30 days from the date of order.
• Order processing time: 1-3 business days.
• In case of delays (holidays, unforeseen circumstances), we will contact you to provide updates.

2. Delivery Regions

• We ship worldwide.
• Some remote areas may require additional time for delivery.

3. Shipping Cost

• Free shipping on all orders, regardless of the destination or order weight.

4. Possible Delays

• In rare cases, delivery may take longer due to customs delays or other unexpected factors.
• If your order does not arrive within 30 days, please contact our support team.

5. Delivery Issues

• If your product arrives damaged or does not match the order, please contact us within 7 days of receipt.
• We will do our best to resolve the issue by offering an exchange or refund.